This policy explains how Stour Spaces (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website or contact us. We are committed to your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Stour Spaces is a trading name operating from Stour Provost, Gillingham, Dorset SP8 5RY. For data protection queries, contact us at hello@stourspaces.com.
2. What data we collect
We may collect the following personal data:
- Contact enquiries: name, email address, phone number, and message content submitted via our contact form.
- Analytics data: anonymous browsing data collected via Google Analytics (only if you consent to cookies).
- Technical data: IP address, browser type, device information, and pages visited — collected automatically for security and performance purposes.
3. How we use your data
We use your personal data to:
- Respond to your enquiries and provide information about our services.
- Communicate with you during your rental agreement.
- Improve our website using anonymised analytics data.
- Comply with legal obligations.
4. Legal basis for processing
- Contract / pre-contractual steps: responding to enquiries and managing rental agreements.
- Legitimate interests: website security and performance monitoring.
- Consent: analytics cookies (you may withdraw consent at any time).
- Legal obligation: where required by law.
5. Data retention
- Enquiry data: 2 years from last contact.
- Rental records: 7 years (legal and accounting requirements).
- Analytics data: 26 months (Google Analytics default).
6. Sharing your data
We do not sell or rent your personal data. We may share it with:
- Email service providers used to deliver your enquiry to us (data processed in the UK/EEA).
- Google Analytics (if you consent to cookies) — data processed in the US under standard contractual clauses.
- Legal or regulatory authorities where required by law.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Object to processing based on legitimate interests.
- Withdraw consent (where processing is consent-based).
- Lodge a complaint with the ICO (ico.org.uk).
To exercise your rights, contact us at hello@stourspaces.com.
8. Security
We take reasonable technical and organisational measures to protect your data. Our website is served over HTTPS. We do not store payment card information.
9. Third-party links
Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
Cookie Policy
Cookies are small text files placed on your device when you visit our website. We use the following categories:
Essential cookies
These are necessary for the website to function and cannot be turned off.
| Cookie |
Purpose |
Duration |
stour_cookie_consent |
Stores your cookie consent preference |
1 year |
Analytics cookies (optional)
These help us understand how visitors use our site. We only set these if you consent.
| Cookie |
Purpose |
Duration |
_ga |
Google Analytics — distinguishes users |
2 years |
_ga_* |
Google Analytics — session state |
2 years |
You can withdraw your cookie consent at any time by clearing your cookies or contacting us.
Last updated: 1 May 2025